Shipping policy
COVID-19 SHIPPING UPDATE
- Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
WHEN WILL MY ORDER SHIP?
Because we want you to be able to select the perfect product type, color and size to complement each of your favorite designs, your items will be printed after you order them. The printing process takes 2 to 3 business days before we ship it to you. Some items will be shipped separately, and may take a bit longer due to the printing process. (For example, pillows and totes may take longer to print and will ship separately). Other items that are shipped separately include posters, mugs, stickers, and socks. All items are packaged separately to insure they arrive in good order.
WHAT SHIPPING OPTIONS DO YOU OFFER?
Depending where you are we ship differently.
- US standard domestic shipping takes 5 to 8 business days (2 to 3 business days for us to print by hand, plus 3 to 5 business days to ship).
WILL I BE RESPONSIBLE FOR EXTRA SHIPPING FEES?
You may owe duties, taxes, or import fees in addition to our shipping rates, which only cover the transit cost of the products. Sorry, we can’t change your government’s laws!
WHERE CAN I FIND A TRACKING LINK?
You should have received an email with a confirmation receipt when you placed your order, and another email with a tracking link when your order was shipped. Simply click on the tracking link in that email and you will be automatically redirected to the tracking information.
If you didn’t receive a tracking confirmation, check your email spam folder. Sometimes our emails get sent to the spam folder accidentally. If it is not there, contact customer support:
- Chat with us on Monday through Friday from 9am to 5pm EST.
- Email anytime and we will get back to you within one to two business days.
- Leave us a Voicemail anytime and we will return your call at a time convenient for you.
WHY DOES MY TRACKING LINK SAY “UNAVAILABLE” WHEN I CLICK ON IT?
Tracking links take 1 to 2 business days to update in our shipping partner’s system, so give it some time to process. If you’ve been waiting more than 2 business days, contact our customer service team by emailing contact@basedbuy.shop.
DO YOU SHIP TO MILITARY BASES?
Yes! Please note that shipping to military bases may take up to 4-6 weeks (including 2-3 business days for us to print by hand).
WHY AM I MISSING AN ITEM FROM MY ORDER?
Some items ship separately from different processing facilities, so part of your order may still be on its way. If you need specific information, please contact customer support.
WHY DIDN’T I RECEIVE MY ORDER?
Oh no! If you placed an ordering shipping to the US more than 10 days ago, please contact customer support via email contact@basedbuy.shop.